How can a port agency help you?

The various services provided by a port agency in the Strait of Gibraltar are crucial to facilitate vessel stopovers. These companies are in charge of looking after the interests of operators, charterers, brokers and ship owners during their port calls. Salama has a fundamental role as port agent in Ceuta. With more than 100 years' worth of experience, we organise, supervise and coordinate all aspects of your visit, acting as an intermediary and facilitating all products and services that a ship might need. Trusting Salama, you are guaranteed the services of an entity that has provided thousands of operations in the past and you have all kinds of services at your fingertips without setbacks, with all possible guarantees.

During your port call (regardless of duration) the Salama team will provide service to the shipowner, the captain or the shipping company responsible for the boat and help obtain all things necessary for transport and crew. In order to do so, they will launch a comprehensive service mechanism that will be activated prior to the ship's arrival (even several months ahead, in some cases). This list of services includes options such as fuel supply, provisioning, breakdown repairs and medical assistance.

Fuel supply for ships in the Strait of Gibraltar

As a bunkering agency in Ceuta, Salama is in charge of guaranteeing refuelling operations for ships in a seamless manner, without delays. This is achieved through perfect coordination of all the entities involved, providing the necessary support for the captain and the chief engineer, collecting and sending fuel samples to the laboratory, and offering updated information throughout the call.

Crew changes with movements that are managed directly

The objective is to ensure that crew members and technicians always offer good service and feel comfortable at all times. Our crew change service in Ceuta guarantees a wide range of accommodation options, as well as an extensive network of drivers and assistants who can organise transfers quickly. We also offer embarkation and disembarkation at berthing and anchorage, transfer to the nearest airports, processing of visas for 48-hour disembarkation, and procedures to facilitate transit visas for crew members who do not belong to the Schengen area.

Specific spare parts and vessel documentation

This service guarantees direct delivery of the required material to the person in charge. We offer daily monitoring of each operation, shipments of spare parts by air, storage of material until the ship arrives, and a transport and crane service in Ceuta.

Medical assistance for the crew with the utmost confidentiality

This includes transfer of crew members to the clinic and back, personal assistance during the medical visit, delivery of prescribed medication, and management of repatriation procedures if the specialist finds it necessary.

Management of off-port limit calls

Salama carries out this operation – where a ship does not enter or approach the port – with maximum speed and efficiency to avoid delays when delivering spare parts and performing crew changes. This is done by agreeing on a meeting point with the captain outside the commercial waters (in the same direction as the route the ship follows), and then carrying out the order in an efficient manner using a state-of-the-art speedboat.

Provisioning for crew

When the vessel arrives at the port, three types of basic supplies are guaranteed: general (tools, material, technical assistance...), food supplies of the highest quality (vegetables, fruit, fish, meat...), and specialised publications (nautical charts, technical information...).

Other services as port agent

We also offer a range of other services as a port agency in Ceuta, among which the following can be highlighted:

• Bunker/quantity survey

• Cash delivery to the captain

• Underwater inspections to check the state of the hull and resolve any kind of problem or breakdown

• Reparation and rewinding of electric engines

• Repairs to radios and radars